Once you complete your booking, the details are sent electronically, we’ll make the appropriate arrangements according to the information input on the booking. You’ll receive a confirmation voucher in your email, print it and deliver it to the driver at the airport. We cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. Child seats and boosters are included if children/infants are specified in your booking. All taxes are included.

Infants and children count in all vehicles as they take up a seat. In all destinations you are able to request infant and/or booster seats. Please enquire at time of booking. However, it is recommend parents to take their own child seats to ensure adequate safety and comfort and as with any car rental policy, it is parent’s responsibility to fit these seats.

After collecting your luggage (if applied) pass through customs. You will find “Café Delta Sua Vida” in front of you, turn left and pass by all the tour operator desks till you reach “Café Central” on your right hand side. Your driver will waiting in front of “Café Central” with a sign with your name on it. The driver will take you to the vehicle, and drive you to your final destination. If you are struggling to find our rep, please call to the telephone number provided on your email confirmation. Please turn your mobile phone on as soon as you exit the aircraft, as we may be trying to contact you regarding your transfer. We will not be held responsible for missed transfers when we cannot reach the client with the contact information provided by the client.

The booking procedure will automatically calculate the collection time for your departure. The system will calculate the time`s journey plus 2 hours before your flight to allow for any check in procedure. You should call us within office hours at least 24-48 hours prior to departure to reconfirm your actual pick- up time. We reserve the right to alter pick up times according to local needs. We cannot be held responsible for missed pickups due to clients not travelling with their booking voucher which contains the relevant information to enable to call to reconfirm the booking.

We monitor flight arrival time and will arrange transport to collect you at the real arrival time. We will wait approx. 1 hour after your landing time. Should there be a problem with luggage, provided to advise us by sending 1 member of your party to find us in arrivals hall, we will be happy to wait for you until the problem is resolved. If you are travelling alone please advise us by calling the number provided on your booking voucher.

Our company is authorised by the Portuguese government and legally registered with full comprehensive insurance Cover. Beware of unlicensed and uninsured transfer Companies and individuals they may be cheaper but are they safer and insured? Remember your life is in their hands.